Shipping policy

We strive to process all orders within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we have a high order volume it is possible your order may take an extra day to be processed.

We currently use Australia Post as our carrier. Any delays once the item has been shipped will be beyond our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Local delivery is available to customers up to 15km from our retail store.

Delivery is charged on a per KM basis in 3km blocks.

Deliveries are made from 10am-3pm on Wednesdays and Fridays.

For any special instructions on where to leave the item please provide these at checkout, or leave your number so our driver can call you once there for instructions.

If requested we can send you a text message once the delivery has been completed.

In-store pickup

You can skip the shipping fees with free local pickup at 942 Heidelberg-Kinglake Rd, Hurstbridge, VIC 3099. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9am-5:30pm Mon-Fri and 9am-1pm Sat. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at hello@hurstbridgesaddlery.com.au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

For our full refund policy please see our refund page.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping cost for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@hurstbridgesaddlery.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@hurstbridgesaddlery.com.au